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FAQs

GENERAL

What is IFAM | Online?

IFAM | Online is a program of the International Folk Art Alliance (IFAA). IFAM| Online is a unique hands-on training program and market opportunity for IFAA master folk artists from around the world. The program works to empower artists to earn year-round income and create a more sustainable future. Read more about the program in the About Us section.

What is the best way to reach IFAM | Online?

The best way is by emailing us at shop@folkartalliance.org. You can also call 1-800-286-4557 during normal business hours, 9am-5pm, Mountain Time, Monday through Friday (excluding holidays).

 

PAYMENTS

What is the best way to pay for my order?

The best way to pay for your order is through our website’s secure payment gateway. We accept Visa, MasterCard, American Express, and Discover. You can review our privacy policy here.

If you are not comfortable paying online with a credit card you can pay by calling 1-800-286-4557 during normal business hours, 9am-5pm, Mountain Time, Monday through Friday (excluding holidays).

When will my card be charged?

Your credit card will be charged when your order is placed.

Do you charge sales tax?

No. IFAM | Online is not required to charge sales tax because we are a non-profit organization and all sales for this program are directly related to our mission.

Can I cancel an order once it has been placed?

If the order has not shipped, we will do our best to cancel your order. Once an order has shipped, it can’t be cancelled. If there is an issue with the order, please contact us at shop@folkartalliance.org.

Do you offer gift cards?

Yes, we offer gift cards. Visit this page to purchase a gift card

Returns and Exchanges

What is your return/exchange policy?

We offer returns and exchanges for items within 30 days of receipt of shipment. We do not accept returns and exchanges outside of this window.

To be eligible for a return or exchange, your item(s) must be: unused; in the same condition that you received it; and in the original packaging (boxes, cards, etc.). Any item that has been resized, damaged or altered after delivery to you will not be accepted for return or exchange.

Be sure that you’ve included a written explanation of any defect, damage or error regarding the item(s) and include this in the package as well.

Gift cards are exempt from being returned.

To complete returns and exchanges, we require proof of purchase such as a copy of a receipt.

Return the item(s) to IFAM | Online, 404 Kiva Court, Suite G, Santa Fe New Mexico USA 87505.

 

What is your refund policy?

Once your return is received and inspected by us, we will send an email to notify you whether or not your refund is approved.

If approved, we will process your refund and a credit will be applied to your credit card or in accordance with the original method of payment, within a 10 business days.

Sale items

Sale items are not eligible for refund.

Exchanges

We only replace items if they are defective, damaged, or if we made an error regarding the order. If you need to exchange for the same item, send us an email at shop@folkartalliance.org . Return the item(s) to IFAM | Online, 404 Kiva Court, Suite G, Santa Fe New Mexico 87505.

Gifts

If the item was designated as a gift when purchased and then shipped directly to you, a gift credit equal to the value of your return will be issued to you. Once we receive the returned item, a gift certificate will be emailed to you.

If the item was not designated as a gift when purchased or the item was shipped to the buyer directly for delivery by the buyer to you, we will send a refund to the buyer who will be informed of the return.

 

What is your shipping policy for return/exchange?

The address for return/exchange is IFAM | Online, 404 Kiva Court, Suite G, Santa Fe New Mexico 87505.

If you are shipping an item valued at $75 or more, you should consider using a trackable method and/or purchasing insurance. This is the best way to ensure that we receive the item and can process the return.

You’ll pay the cost charged by the carrier you select for shipping the returned/exchanged item. This shipping cost is non-refundable.

If you shipped an item for exchange, we will pay the cost of shipping the replacement item to you only if any of the following apply to the original item when it is received by you: defective; damaged; or an error was made by us regarding your order. Any item that has been resized, damaged or altered after delivery to you will not be accepted for return or exchange.



SHIPPING POLICY 

How do I know if my order has shipped?

We will send you an email with tracking information once your order has shipped.

When will my order be shipped?

Shipping times vary by product. Products that are in stock when ordered will ship within 3-5 business days. If an item is not in stock, we will contact you about the estimated delivery date.

What are your shipping and handling rates?

Shipping is calculated based on the weight of the item and the carrier you chose. We offer shipping through FedEx, UPS, and USPS. You can select your carrier during check out.

Where can I ship my order?

Your order can be shipped to any street address in the continental U.S., Alaska and Hawaii. We are currently unable to ship to P.O. Boxes or APO/FPO addresses.

Can I change my shipping address?

If your order has not shipped yet, we will be happy to update your shipping address. Please contact shop@folkartalliance.org to make this change.



MY ACCOUNT 

I forgot my password, how do I reset it?

You can reset your password from the 'forgot password' link on the login page.

Do you store my credit card information?

Yes, we store your credit card information in accordance with Payment Card Industry Data Security Standards (PCI DDS).